The post eBay Feedback Tips first appeared on Tips For eBay Sellers & Buyers.

Unfortunately, there’s not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you can do is offer a response to the feedback, which you do by going to your My eBay Feedback page and clicking the Review and Respond to Feedback About Me link. When the feedback comments list appears, click the Respond link next to a particular comment and then enter your response. Your new comment is listed below the original feedback comment on the Feedback Profile page. Just try not to get defensive; the best response is one that is calm, clear, and well-reasoned.

The post How to deal with negative feedback first appeared on Tips For eBay Sellers & Buyers.

As you can see, there’s a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can’t retract it.

Don’t get too upset if you receive the occasional negative feedback; it happens to the best of usespecially those that run a lot of auctions. You can’t please everyone all the time, and sometimes you make mistakes that justify a negative feedback response. Just try to work out as many issues with other users as you can, and don’t let the occasional negative feedback get to you.

The post Recommended eBay Feedback first appeared on Tips For eBay Sellers & Buyers.

You can leave feedback from any item listing page; just click the Leave Feedback link. When you see the Leave Feedback page, you can choose to leave Positive, Negative, or Neutral feedback, along with a brief comment (80 characters maximum).

Make sure your feedback is accurate before you click the Leave Feedback button; you can’t change your comments after they’ve been registered.

The post How to Leave eBay Feedback first appeared on Tips For eBay Sellers & Buyers.

Next to every buyer and seller’s name on eBay are a number and (more often than not) a colored star. (shows my personal star and feedback number.) This number and star represent that user’s feedback rating. The larger the number, the better the feedback (and the more transactions that user has participated in).

How are feedback ratings calculated?

First, every new user starts with 0 points. (A clean slate!) For every positive feedback received, eBay adds 1 point to your feedback rating. For every negative feedback received, eBay subtracts 1 point. Neutral comments add 0 points to your rating.

Let’s say you’re a new user, starting with a 0 rating. On the first two items you buy, the sellers like the fact that you paid quickly and give you positive feedback. On the third transaction, however, you forgot to mail the check for a few weeks, and the seller left you negative feedback. After these three transactions, your feedback rating would be 1. (That’s 0 + 1 + 1 1 = 1.)

If you build up a lot of positive feedback, you qualify for a star next to your name. Different colored stars represent different levels of positive feedback, as noted in Table below.

Obviously, heavy users can build up positive feedback faster than occasional users. If you’re dealing with a shooting-star user (of any color), you know you’re dealing with a trustworthy and extremely busy!eBay pro.

The post How to understand eBay Feedback? first appeared on Tips For eBay Sellers & Buyers.

For that reason, you want to be very sure of yourself before you leave negative feedback about a user. Some overly zealous users might retaliate by leaving negative feedback about you even if it wasn’t warranted.

Unfortunately, there’s not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you can do is offer a response to the feedback, which you do by going to your My eBay Feedback page and clicking the Review and Respond to Feedback About Me link. When the feedback comments list appears, click the Respond link next to a particular comment and then enter your response. Your new comment is listed below the original feedback comment on the Feedback Profile page. Just try not to get defensive; the best response is one that is calm, clear, and well-reasoned.

Feedback Tips:

• You can use feedback ratings and comments to judge the trustworthiness of other eBay users.

• For quick reference, different levels of feedback ratings are indicated by a different color and type of star.

• You can view other users’ feedback by clicking on the feedback rating numbers next to their user names.

• At the end of every auction, you should take the time to leave feedback about the other useralthough you should be cautious about leaving negative feedback.

The post Dealing with Negative Feedback first appeared on Tips For eBay Sellers & Buyers.

Recommended eBay Feedback

Transaction	Feedback	Comments
Transaction transpires in a timely fashion.	Positive	“Great transaction. Fast payment/shipment. Recommended.”
Transaction goes through, but buyer/seller i s slow or you have to pester the other user to complete the transaction.	Positive	“Item received as described” or “Payment received,” accompanied by “a little slow, but otherwise a good seller/buyer.”
Transaction is very slow (over a month to completion).	Neutral	“Very slow payment/shipment;” if you’re buying, follow by “item received as described.”
Other user backs out of transaction, but with a good excuse.	Neutral	“Buyer/seller didn’t follow through on sale but had a reasonable excuse.”
Other user backs out of transaction without a good excuse, disappears off the face of the earth before paying/shipping, or bounces a check.	Negative	“Buyer/seller didn’t complete transaction avoid!”
Transaction goes through, but item isn’t what you expected or was damaged in transit; seller refunds your money.	Positive	“Inaccurate description of item” or “Item was damaged in ship-ping,” followed by “seller refunded money.”
Transaction goes through, but item isn’t what you expected; seller won’t refund your money.	Negative	“Item not as described and seller ignored my complaintavoid!”

As you can see, there’s a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can’t retract it.

Don’t get too upset if you receive the occasional negative feedback; it happens to the best of usespecially those that run a lot of auctions. You can’t please everyone all the time, and sometimes you make mistakes that justify a negative feedback response. Just try to work out as many issues with other users as you can, and don’t let the occasional negative feedback get to you.

The post How to Leave Feedback? first appeared on Tips For eBay Sellers & Buyers.

You can also use the Member Profile page to read feedback comments about you just click your own member name on any page. (Even more convenient: Go to your My eBay Feedback page.)

The Member Profile page, includes a lot of information you can use to judge the trustworthiness of other users. At the top of the page is the user’s Feedback Score, followed by the Positive Feedback percentage. You’ll also see the raw numbersthe number of members who left positive feedback, and the number who left negative feedback. Recent feedback ratings are summarized in the Recent Ratings table.

To the right of the Recent Ratings Table are links you can use to find out even more about this userhis ID History, current Items for Sale, a link to his eBay Store (if he has one), and a similar link to his About Me page (again, if he has one). Below these links is a Contact Member button; click this to send an e-mail to this user.

Below the summary information is a list of all the feedback comments for this user. You can click a tab to view All Feedback Received, just those comments From Buyers or From Sellers, or comments that this user Left for Others.

You can leave feedback from any item listing page; just click the Leave Feedback link. When you see the Leave Feedback page, you can choose to leave Positive, Negative, or Neutral feedback, along with a brief comment (80 characters maximum).

Make sure your feedback is accurate before you click the Leave Feedback button; you can’t change your comments after they’ve been registered.

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