Rating | Tips For eBay Sellers & Buyers

How to deal with negative feedback

Editor — Wed, 15 Jul 2009 14:58:52 +0000

Many eBay users are zealous about their feedback ratings. Although it’s a good thing to want to build up a high rating, some users get quite obsessive about it. For that reason, you want to be very sure of yourself before you leave negative feedback about a user. Some overly zealous users might retaliate by leaving negative feedback about you even if it wasn’t warranted.

Unfortunately, there’s not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you can do is offer a response to the feedback, which you do by going to your My eBay Feedback page and clicking the Review and Respond to Feedback About Me link. When the feedback comments list appears, click the Respond link next to a particular comment and then enter your response. Your new comment is listed below the original feedback comment on the Feedback Profile page. Just try not to get defensive; the best response is one that is calm, clear, and well-reasoned.

The post How to deal with negative feedback first appeared on Tips For eBay Sellers & Buyers.

Recommended eBay Feedback

Editor — Fri, 10 Jul 2009 14:56:14 +0000

You should leave feedback at the end of every auctionwhether it was a positive or a negative experience for you. Don’t miss your chance to inform other eBay users about the quality of the person you just got done dealing with.

Transaction	Feedback	Comments
Transaction transpires in a timely fashion.	Positive	“Great transaction. Fast payment/shipment. Recommended.”
Transaction goes through, but buyer/seller i s slow or you have to pester the other user to complete the transaction.	Positive	“Item received as described” or “Payment received,” accompa-nied by “a little slow, but otherwise a good seller/buyer.”
Transaction is very slow (over a month to completion).	Neutral	“Very slow payment/shipment;” if you’re buying, follow by “item received as described.”
Other user backs out of transaction, but with a good excuse.	Neutral	“Buyer/seller didn’t follow through on sale but had a reasonable excuse.”
Other user backs out of transaction without a good excuse, disappears off the face of the earth before paying/shipping, or bounces a check.	Negative	“Buyer/seller didn’t complete transactionavoid!”
Transaction goes through, but item isn’t what you expected or was damaged in transit; seller refunds your money.	Positive	“Inaccurate description of item” or “Item was damaged in ship-ping,” followed by “seller refunded money.”
Transaction goes through, but item isn’t what you expected; seller won’t refund your money.	Negative	“Item not as described and seller ignored my complaintavoid!”

As you can see, there’s a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can’t retract it.

Don’t get too upset if you receive the occasional negative feedback; it happens to the best of usespecially those that run a lot of auctions. You can’t please everyone all the time, and sometimes you make mistakes that justify a negative feedback response. Just try to work out as many issues with other users as you can, and don’t let the occasional negative feedback get to you.

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eBay Feedback Ratings

Editor — Tue, 28 Apr 2009 21:16:35 +0000

Next to every buyer and seller’s name on eBay are a number and (more often than not) a colored star. This number and star represent that user’s feedback rating. The larger the number, the better the feedback (and the more transactions that user has participated in).

How are feedback ratings calculated?

First, every new user starts with 0 points. (A clean slate!) For every positive feedback received, eBay adds 1 point to your feedback rating. For every negative feedback received, eBay subtracts 1 point. Neutral comments add 0 points to your rating.

If you build up a lot of positive feedback, you qualify for a star next to your name. Different colored stars represent different levels of positive feedback.

Below is the eBay Feedback Ratings Table:

Color/Type	Points
Yellow star	1049
Blue star	5099
Turquoise star	100499
Purple star	500999
Red star	1,0004,999
Green star	5,0009,999
Yellow shooting star	10,00024,999
Turquoise shooting star	25,00049,999
Purple shooting star	50,00099,999
Red shooting star	100,000 or more

Obviously, heavy users can build up positive feedback faster than occasional users. If you’re dealing with a shooting-star user (of any color), you know you’re dealing with a trustworthy and extremely busy! eBay pro.

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